At TrueMeds.com.au, we strive to provide Australians with a seamless, safe, and reliable online pharmacy experience. We understand that sometimes customers may need to cancel an order due to changes in their requirements or circumstances. This Cancellation Policy outlines how cancellations are handled, ensuring clarity, compliance with Australian pharmacy regulations, and protection of your health and safety.
When Can I Cancel My Order?
Customers may request a cancellation for orders that have not yet been processed or dispatched. TrueMeds.com.au allows cancellations for prescription and over-the-counter orders prior to the preparation and verification stage by our licensed pharmacists. Once the order is being processed or has been dispatched, cancellations are no longer possible due to safety, regulatory, and hygiene considerations, particularly with prescription medications.
How to Request a Cancellation
To cancel an order, customers should contact the TrueMeds.com.au customer service team as soon as possible. Requests can be made via phone, email, or through our secure online contact form. Providing your Order ID and relevant details will help our team process the cancellation efficiently. TrueMeds.com.au guarantees prompt assistance and confirmation of your cancellation request, provided the order has not progressed beyond the allowable stage.
Prescription Orders and Safety Considerations
For prescription medications, cancellations are strictly time-sensitive. TrueMeds.com.au adheres to Australian pharmacy regulations and the Therapeutic Goods Administration (TGA) guidelines, which require careful verification and handling of all prescription medicines. Once a prescription has been verified and the order prepared, it cannot be cancelled to ensure safety and regulatory compliance. This policy protects both our customers and ensures adherence to legal requirements.
Refunds for Cancelled Orders
For orders successfully cancelled before dispatch, TrueMeds.com.au guarantees a full refund using the original payment method. Refund processing times may vary depending on your bank or payment provider, but our team ensures that refunds are handled quickly and transparently. Customers will receive confirmation once the cancellation and refund have been processed.
Orders That Cannot Be Cancelled
Orders that have already been dispatched, including prescription medications and temperature-sensitive products, cannot be cancelled due to safety, hygiene, and regulatory requirements. For such cases, TrueMeds.com.au encourages customers to refer to our Refund and Returns Policy for guidance on addressing any issues with delivered products.
Commitment to Customer Support
TrueMeds.com.au is committed to providing professional, responsive, and supportive customer service. Our licensed pharmacists and customer service team are available to answer questions about cancellations, refunds, and order management. We ensure every interaction prioritizes customer safety, satisfaction, and regulatory compliance.
Conclusion
TrueMeds.com.au is dedicated to delivering a secure, convenient, and trustworthy online pharmacy experience for Australians. Our Cancellation Policy ensures that orders can be cancelled promptly and safely before processing, while adhering to all TGA and Australian pharmacy regulations. By choosing TrueMeds.com.au, you can shop with confidence knowing that your safety, satisfaction, and convenience are always our top priorities.