At TrueMeds.com.au, we understand that Australians want a safe, convenient, and reliable way to buy medicines online. Our FAQ page answers common questions about ordering prescription medications, over-the-counter products, delivery, payment, and pharmacist advice. TrueMeds is a trusted Australian pharmacy, licensed to provide high-quality medicines and wellness products with professional guidance and secure online services.
Q1. What is TrueMeds.com.au?
TrueMeds.com.au is a licensed Australian online pharmacy that allows customers to buy medicines online safely. We provide prescription medications, over-the-counter medicines, vitamins, supplements, and health products, all sourced from TGA-approved suppliers. Our goal is to make healthcare accessible, affordable, and convenient for Australians nationwide.
Q2. Do I need a prescription to order medications online?
Yes. Prescription medications require a valid Australian prescription from a licensed healthcare provider. TrueMeds.com.au provides a secure platform to upload your prescription during checkout. Our qualified pharmacists verify each prescription before dispensing medications to ensure safety and compliance with Australian laws.
Q3. Can I order prescription medicines without a doctor’s visit?
No, we cannot dispense prescription medications without a legitimate prescription. This policy ensures compliance with Australian pharmacy regulations and safeguards your health. For convenience, prescriptions can be uploaded digitally during the online checkout process.
Q4. Are the medicines from TrueMeds.com.au genuine and TGA-approved?
Absolutely. TrueMeds.com.au only sources medications and health products from verified Australian suppliers. All products comply with TGA regulations, ensuring they are authentic, safe, and effective. You can trust us as a reliable and secure online pharmacy in Australia.
Q5. Can I buy over-the-counter medicines and supplements without a prescription?
Yes. Over-the-counter medicines, vitamins, and wellness products can be purchased online without a prescription. All products are TGA-approved and meet Australian safety standards.
Q6. Do you offer generic medicines?
Yes. We provide TGA-approved generic alternatives to brand-name medications wherever available. Generic medicines are equally effective, safe, and often more affordable, helping you save on healthcare costs.
Q7. How do I place an order online?
Placing an order is simple. Browse products on TrueMeds.com.au, add items to your cart, provide your delivery details, upload your prescription if required, and complete payment through our secure system. Once verified by our pharmacists, your order is prepared for dispatch.
Q8. Can I cancel or modify my order after it is placed?
Orders can only be modified or canceled before they are dispatched. Once an order has been processed and sent for delivery, changes are not possible due to safety and regulatory requirements. Contact our customer service team immediately if you need assistance.
Q9. How long does delivery take?
Delivery times vary depending on your location, but most orders are dispatched within 1–2 business days. TrueMeds.com.au offers fast, secure, and discreet delivery across Australia, with tracking information provided for all shipments.
Q10. Do you provide international shipping?
Currently, TrueMeds.com.au primarily serves customers within Australia. For international inquiries, please contact our support team, as prescription regulations and shipping requirements vary by country.
Q11. Is it safe to buy medicines online from TrueMeds?
Yes. TrueMeds.com.au is a fully licensed online pharmacy that prioritizes safety. Our website uses advanced encryption to protect your personal and payment information. All medicines are sourced from verified suppliers and are dispensed by licensed pharmacists.
Q12. How do I track my order?
Once your order is dispatched, tracking information is provided so you can monitor delivery progress. TrueMeds ensures your order arrives safely and in discreet packaging to protect your privacy. http://truemeds.com.au/track-my-order/
Q13. Can I return or exchange products?
Prescription medications cannot be returned for safety reasons. Some over-the-counter products may be eligible for returns if unopened, unused, and in original packaging. TrueMeds.com.au follows Australian consumer law for eligible returns, and all requests are carefully reviewed.
Q14. What should I do if I receive a faulty or incorrect product?
If you receive a damaged, incorrect, or faulty item, contact our customer service team immediately. TrueMeds.com.au will arrange a replacement or refund in compliance with Australian consumer protection laws.
Q15. What payment methods are accepted?
We accept major credit and debit cards and other secure online payment methods. All transactions are encrypted to ensure your payment information is safe.
Q16. Do you provide pharmacist advice online?
Yes. Licensed pharmacists at TrueMeds.com.au are available to provide guidance on prescription medications, over-the-counter products, and general health inquiries. You can contact us via phone, email, or our online form for confidential advice.
Q17. Can I manage repeat prescriptions online?
Yes. TrueMeds.com.au supports repeat prescriptions for ongoing medication needs. By providing a valid prescription and placing repeat orders, you can ensure timely refills for chronic conditions.
Q18. Are there delivery restrictions for certain medicines?
Certain prescription medications, controlled substances, and temperature-sensitive products may have delivery restrictions. TrueMeds.com.au complies with all Australian pharmacy laws regarding storage, handling, and shipping of these products.
Q19. What should I do if I experience side effects from a medication?
If you experience adverse effects, stop taking the medication and contact your healthcare provider immediately. You can also reach our pharmacists for guidance and assistance in reporting side effects safely.
Q20. How do I contact TrueMeds.com.au for support?
You can contact our customer service team via phone, email, or our online contact form. All communications are secure and confidential, and our licensed pharmacists are ready to assist you with any inquiries about products, orders, or prescriptions.
Q21. Does TrueMeds.com.au offer discounts or loyalty programs?
Yes. Customers can access special offers, promotions, and wellness bundles through our website or by subscribing to our newsletter. TrueMeds.com.au strives to make healthcare more affordable while providing genuine, high-quality products.
Q22. Is my personal information safe with TrueMeds.com.au?
Your privacy is a top priority. TrueMeds.com.au complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Personal, health, and payment information is stored securely and accessed only by authorized personnel for providing pharmacy services.
Q23. Why should I choose TrueMeds.com.au?
TrueMeds.com.au is a trusted Australian online pharmacy offering genuine medicines, professional pharmacist support, fast delivery, and secure payment options. Our commitment to safety, quality, and customer satisfaction ensures a reliable healthcare experience from the comfort of your home.
Q24. Can I order medications for someone else?
Yes, you can order on behalf of another person, provided you have a valid prescription and proper consent. TrueMeds.com.au ensures that all prescriptions are verified and orders are handled safely and securely.
Q25. Do you provide advice on chronic condition management?
Yes. Our licensed pharmacists can provide guidance on medication management for chronic conditions, helping you understand proper usage, dosing, and potential interactions to support long-term health.
Q26. Are all products TGA-approved?
Yes. Every medication and health product available on TrueMeds.com.au is TGA-approved, ensuring authenticity, safety, and compliance with Australian pharmacy regulations.