At TrueMeds.com.au, we take your privacy seriously and are committed to protecting your personal information. As a trusted Australian online pharmacy, we adhere to the Privacy Act 1988, the Australian Privacy Principles (APPs), and other applicable regulations to ensure that your personal and health-related information is handled securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information, providing clarity on your rights and our responsibilities.
Information We Collect
When you visit TrueMeds.com.au or use our online pharmacy services, we may collect personal information necessary to provide you with a safe and effective healthcare experience. This may include your name, contact details, delivery address, email, phone number, payment information, and health-related information required to process prescriptions. We collect this information only to fulfill orders, dispense medications safely, manage customer accounts, and communicate relevant updates regarding our services. We do not collect more information than is necessary to provide our services in compliance with Australian regulations.
How We Use Your Information
We use the information collected from you to deliver a secure and professional online pharmacy experience. Your personal information enables us to process and fulfill your orders, manage prescription medications, provide customer support, and keep you informed about health products, promotions, and relevant updates. Additionally, aggregated and anonymized data may be used to improve website functionality, analyze trends, and enhance the overall customer experience. At no stage do we sell your personal information to third parties.
Data Security and Protection
TrueMeds.com.au employs advanced security measures to protect your personal and health information. We use secure encryption technologies to safeguard online transactions, ensuring that your payment details and sensitive data are protected from unauthorized access. Access to personal information is strictly limited to authorized personnel, including licensed pharmacists and trained support staff, who require the information to perform their duties. We regularly review our security practices to maintain a high standard of data protection.
Sharing Your Information
In certain situations, we may share your personal information with trusted third-party service providers, such as delivery partners, payment processors, or healthcare service providers, solely to fulfill your order or provide requested services. All third parties are required to comply with strict privacy standards and are prohibited from using your information for purposes other than those agreed upon. We do not share personal information for marketing or commercial purposes without your consent.
Your Rights
You have the right to access, correct, or request the deletion of your personal information held by TrueMeds.com.au. To exercise these rights, you can contact our customer support team, and we will respond in accordance with applicable Australian privacy laws. We are committed to maintaining your privacy and providing transparency about how your information is used.
Updates to Our Privacy Policy
TrueMeds.com.au may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of our website constitutes acceptance of any updates to this Privacy Policy.
Consent
By using TrueMeds.com.au, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy. We are dedicated to providing a secure, reliable, and professional online pharmacy experience while safeguarding your privacy and ensuring compliance with all relevant Australian laws and regulations.